Endeavoring to improve Customer Satisfaction by knowledge management.
When a new person joins our company, a continuous educational program starts so that he or she will become a skilled "engineering consultant".
In addition, knowledge management has been carried out in a diversified way as represented by utilization of so-called groupware for sharing the acquired knowledge and know-how among all members, and setup of a system for encouraging acquisition of individual skill certifications and work improvement, so that the quality of the entire service can be enhanced.