Service support system

For answering customers' needs quickly and exactly.

The newest technologies have been positively introduced for ensuring a quick and exact response to any troubles, and even a minor problem regarding the running method.
We have completed a system for tracing the working situation of customers' instruments with no limits on time or distance and providing customer-specific support.

CTI (Computer Telephone Integration) system-installed call center

Round-the-clock support is provided in response to customers' emergency calls, inquiries, etc. This center has installed a CTI system ahead of its competitors in Japan. As soon as a telephone rings, this system displays on its screen the customer information stored in the data base, including the historical record, related technical information, digitized manual and the contents of work in progress.

Technical support center

Top-level experienced engineers are always on duty for supporting customers as well as our company's service engineers. Service provided after the receipt of an emergency call is to monitor the contents and work in progress with the aid of an information system and to perform actual support from the center. The remote support system is capable of monitoring and diagnosis, as well as quick support by remote instruction when required.

Internet

Utilizing the Internet, a variety of service activities have been implemented including presentation of the newest information, an ordering system via the Web, and an Internet-based remote support system first undertaken in the domestic measuring instrument industry. The Internet is also utilized for global service support. The inventory of parts stock at worldwide bases is managed through the Internet.